ORDERS AND SHIPPING
How much do you charge for shipping?
Orders Over 199.00$ have FREE shipping.
When will my order arrive?
Most orders will be delivered in 3-7 working days.
Remote locations can take longer.
Where is my order confirmation email?
Typically, you will receive an Email within 1 hour of placing the order. In some cases, it can take up to 24 hours for an order confirmation Email to arrive because orders are passed through fraud and ID security checks after the order is placed.
Is there a signature upon delivery required for my order?
Someone at the shipping address must sign for the order.
Where do you ship to?
We ship to Canada and the US for the moment.
Please take note you cannot have your item delivered to a P.O. Box as someone at the shipping address must sign for the order.
What are the accepted forms of payment?
When will I be charged for my order?
You will only be charged once the purchase is confirmed to your email.
How can I cancel my order?
An order cannot be cancelled once it has been placed. Please contact us If you have any questions about your order.
Can I change the ship-to address while my order is in transit?
We currently do not reroute orders.
Out of stock items:
If an item ordered becomes out of stock, you will receive an email detailing the item in question. You will not be charged for the item.
We invite you to sign up to ‘’Get Notified’’ regarding your item, as we accept returns and/or inventory can change regularly.
How does Pre-order work:
When a product is listed as Pre-Order, the product is not yet in stock but is available to purchase. You will not be charged until the item ships. We will provide you with an approximate ship date for your item(s) at the time of purchase. Please be aware that Pre-Order dates are approximate and subject to change. We will contact you if the ship date changes.
RETURNS & REFUNDS
What's your return policy?
Please try items in the comfort of your own home. For up to 30 days from the purchase date, if you don’t like them, or they don’t fit, just follow the steps below.
*This does not apply to items marked FINAL SALE on the website. FINAL SALE items are not eligible for return, refund or exchange.*
Make sure the merchandise you return is in its original condition, tags included, otherwise we will be unable to accept your return.
All sale items are final sale, no refunds.
Refunds are processed as fast as possible following the receipt of your package at our distribution center.
Please allow 3-5 business days after the refund is issued for it to appear on your issuing bank statement.