ORDERS & SHIPPING
- HOW MUCH DO YOU CHARGE FOR SHIPPING?
All order over $199.00 are FREE of shipping.
- WHEN WILL MY ORDER ARRIVE?
Most orders will be delivered in 3-7 working days.
Due to significant shipping volumes your order may experience delays in delivery.
- HOW CAN I TRACK MY ORDER?
Click here to track your order
- WHERE IS MY ORDER CONFIRMATION EMAIL?
Typically, you will receive an Email within 1 hour of placing the order. In some cases, it can take up to 24 hours for an order confirmation Email to arrive because orders are passed through fraud and ID security checks after the order is placed.
- SIGNATURE UPON DELIVERY OF MY ORDER
Someone at the shipping address must sign for the order.
- WHERE DO YOU SHIP?
At the moment, we only ship to the US and Canada
- ACCEPTED FORMS OF PAYMENT
TIMING OF BILLING
You will be charged after making a purchase on our online store
- CAN I CHANGE THE SHIP-TO ADDRESS WHILE MY ORDER IS IN TRANSIT?
We currently do not reroute orders.
- OUT OF STOCK ITEMS
If an item ordered becomes out of stock, you will receive an email detailing the item in question. You will not be charged for the item. We invite you to sign up to ‘’Get Notified’’ regarding your item, as we accept returns and/or inventory can change regularly.
- HOW DOES PRE-ORDER WORK?
When a product is listed as Pre-Order, the product is not yet in stock but is available to purchase. You will not be charged until the item ships. We will provide you with an approximate ship date for your item(s) at the time of purchase. Please be aware that Pre-Order dates are approximate and subject to change. We will contact you if the ship date changes.
Please allow 3-5 business days after the refund is issued for it to appear on your issuing bank statement.
- WHAT'S YOUR RETURN POLICY?
*This does not apply to items marked FINAL SALE on the website*
Make sure the merchandise you return is in its original condition, tags included, otherwise we will be unable to accept your return.
Final sale items, are not eligible for return, refund or exchange.
- REQUEST A RETURN ONLINE
You can send a request for a return to firstname.lastname@example.org