FAQ

- ARE ONLINE ORDERS STILL BEING FULFILLED?

- WILL MY RECENT ORDER BE AFFECTED BY COVID-19?

- WILL ORDERS STILL BE SHIPPED WITHIN THE NORMAL TIMEFRAMES?

- HOW DO I CONTACT CUSTOMER SERVICE?- CAN I STILL RETURN MY PURCHASE MADE ONLINE?

- WHEN WILL MY ORDER ARRIVE?

- HOW CAN I TRACK MY ORDER?

- WHERE IS MY ORDER CONFIRMATION EMAIL?

- SIGNATURE UPON DELIVERY OF MY ORDER WHERE DO YOU SHIP?

- DO YOU CHARGE CUSTOMS FEES OR DUTY?

- ACCEPTED FORMS OF PAYMENT TIMING OF BILLING CAN I CHANGE THE SHIP-TO ADDRESS WHILE MY ORDER IS IN TRANSIT?

- OUT OF STOCK ITEMS HOW DOES PRE-ORDER WORK?

- REFUNDS RETURNS WHAT IS YOUR RETURN POLICY?

- HOW DO I RETURN AN ITEM?

- ACCOUNT & REGISTRATION HOW CAN I CREATE AN ACCOUNT?

- HOW CAN I CHANGE MY ACCOUNT INFORMATION IS MY PERSONAL INFORMATION SECURE ON YOUR SITE?

- CAN I GET FIRST-ACCESS TO NEW STYLES AND BE THE FIRST TO KNOW ABOUT EVENTS AND SPECIAL OFFERS?

- PRODUCTS WHERE CAN I FIND BOD&CHRISTENSEN PRODUCTS?

- CAREERS HOW DO I ENQUIRE ABOUT A JOB OPPORTUNITY OR INTERNSHIP AT BOD&CHRISTENSEN?

ORDERS STILL BEING FULFILLED?
Yes, as always you are welcome at Bodchristensen.com and continue to enjoy complimentary shipping.

WILL MY RECENT ORDER BE AFFECTED BY COVID-19?
All orders are continuing to be fulfilled. If you have any issues placing your order or questions regarding your order status, you can contact our customer service team via our live chat feature, by telephone at 514-754-7161, or by email at Customerservices@bodchristensen.com. Please note our adjusted customer service business hours are 9 am to 5 pm EST, Monday to Friday.

WILL ORDERS STILL BE SHIPPED WITHIN THE NORMAL TIMEFRAMES?
We are constantly monitoring the evolving situation, currently there are no delays impacting our usual delivery timeframes. We cannot guarantee there will be no delays by our delivery partners. Please consult your FedEx (or DPD if you ship to the Netherlands) tracking information for any updates. We appreciate your patience in this difficult time.

HOW DO I CONTACT CUSTOMER SERVICE?
To ensure the highest safety measures for our team, we have reduced our customer service business hours from 9 am to 5 pm EST, Monday to Friday. Due to COVID-19 safety precautions, we currently have limited customer service staffing so wait times may be longer. We appreciate your patience in this difficult time, and can ensure our team will get to you as soon as possible.

CAN I STILL RETURN MY PURCHASE MADE ONLINE?
Yes, all purchases made online can be returned within a 14 day window, with some flexibility due to the circumstances. If you have any questions or concerns regarding your return, our customer service team is available to discuss your return, from 9 am to 5 pm EST, Monday to Friday.  

LIFETIME WARRANTY WARRANTY POLICY
We offer a lifetime Warranty against defects in materials and workmanship. It's all part of Bod&Christensen's commitment to exceptional quality. The Footwear collection is not covered under the Bod&Christensen Lifetime Warranty Program.

HOW TO EVALUATE THE VALIDITY OF A CLAIM
Was the product purchased from an authorized retailer? Do you have the original proof of purchase? Does the damage appear to be attributable to defective materials or workmanship? If the returned product is judged by Bod&Christensen to be defective, we will repair or replace the product. If we are out of stock or no longer carry that style or colour, we will contact you to replace the product with the closest possible style If the defect is not covered under warranty the product will be returned as is. 

HOW TO SUBMIT A CLAIM
Please complete the repair request here. Please note that shipping the coat to us will be at customer’s expense, however when returning the coat back to you after the repair, we will cover the shipping costs. Here is a list of information you will need to submit: Reason for request (i.e. tear, missing button, etc) Copy of your Original invoice Product name (if available), Color and Size Pictures of the product’s Full front & Full back and area(s) with an issue. P.O. number (this small tag is sewn inside the product's inner seam near the fiber content label and is generally a 5-digit number). *Please note that older models may not have this tag. Your complete Contact information, Telephone number and your Return shipping address. 

WARRANTY DETAILS
This warranty is subject to the following limitations:
1. The warranty applies only to BOD&CHRISTENSEN products purchased from Authorized BOD&CHRISTENSEN Retailers.
2. BOD&CHRISTENSEN assumes no responsibility for the loss or damage of the product(s) during shipment from the customer to our Warranty Department.
3. Excluded from coverage under this warranty are the following: Damage caused by improper care, misuse, abuse or neglect Normal wear and tear. Damage caused by anything other than defects in material or workmanship. Damage caused by use of solvents or the natural breakdown of colors and materials over extended time and use. Damage to BOD&CHRISTENSEN products caused by non- BOD&CHRISTENSEN products. Fur is not covered under the warranty unless a certain style is deemed defective. However, fur replacements can be purchased as part of our after sales service. 4. All coverage under this warranty is void if labels from inside the product are removed. 5. Repaired items will be subject to availability of replacement parts. (eg. Zipper, buttons, etc.) We will do our best to match colors and styles but we cannot guarantee that you will receive the exact same product in return 6. Repaired item(s) will be delivered back to you between 2-8 weeks after we’ve received the item(s).  

WARRANTY ON BAGS AND SMALL LEATHER GOODS
Bod&Christensen will repair or replace any bag or small leather good for the lifetime of the original owner (with proof of purchase) against manufacturer's defects. All warranty claims should be accompanied by an explanation and receipt. 

ORDERS & SHIPPING HOW MUCH DO YOU CHARGE FOR SHIPPING?
We’ll ship your order for FREE. We want you to have an exceptional experience so enjoy our complimentary shipping service.

WHEN WILL MY ORDER ARRIVE?
Most orders will be delivered in 3-7 working days. 

HOW CAN I TRACK MY ORDER?
Click here to track your order 

WHERE IS MY ORDER CONFIRMATION EMAIL?
Typically, you will receive an Email within 1 hour of placing the order. In some cases, it can take up to 24 hours for an order confirmation Email to arrive because orders are passed through fraud and ID security checks after the order is placed.  

SIGNATURE UPON DELIVERY OF MY ORDER
Someone at the shipping address must sign for the order. 

WHERE DO YOU SHIP TO?
We ship to Canada, The US, The UK, France, Italy, Germany, and to many other European countries. See a full list there We accept payments from International billing addresses. 

DO YOU CHARGE CUSTOMS AND DUTY?
No. We don’t charge any customs fees/duty. Orders with a ship-to address in Canada ship from Canada. Orders with a ship-to address in the US ship from the US. Orders with a ship-to address in the UK or Europe ship from Europe. 

ACCEPTED FORMS OF PAYMENT
We accept Visa, Mastercard, American Express, PayPal, Apple Pay. 

TIMING OF BILLING
You will only be charged once your order has shipped 

CAN I CHANGE THE SHIP-TO ADDRESS WHILE MY ORDER IS IN TRANSIT
We currently do not reroute orders. 

OUT OF STOCK ITEMS
If an item ordered becomes out of stock, you will receive an email detailing the item in question. You will not be charged for the item. Online items are re-stocked 2 times per week so check back as availability changes regularly.

HOW DOES PRE-ORDER WORK? 
When a product is listed as Pre-Order, the product is not yet in stock but is available to purchase. You will not be charged until the item ships. We will provide you with an approximate ship date for your item(s) at the time of purchase. Please be aware that Pre-Order dates are approximate and subject to change. We will contact you if the ship date changes. 

REFUNDS 
Refunds are processed as fast as possible following the receipt of your package at our distribution center. Please allow 3-5 business days after the refund is issued for it to appear on your issuing bank statement. 

HOW CAN I CANCEL MY ORDER?
An order cannot be cancelled once it has been placed. Please contact us If you have any questions about your order. 

RETURNS -

WHAT'S YOUR RETURN POLICY
Please try items in the comfort of your own home. For up to 14 days from the purchase date, if you don’t like them, or they don’t fit, just follow the steps below. *This does not apply to items marked FINAL SALE on the website* Make sure the merchandise you return is in its original condition, tags included, otherwise we will be unable to accept your return. Final sale items, are not eligible for return, refund or exchange.

IS MY PERSONAL INFORMATION SECURE ON YOUR SITE?
Bod&Christensen takes precautions to protect its customers' personal information. When you submit information via the website, it is protected both online and offline.

CAN I GET FIRST-ACCESS TO NEW STYLES AND BE THE FIRST TO KNOW ABOUT EVENTS AND SPECIAL OFFERS?
To receive our newsletter enter your email below.

PRODUCTS WHERE CAN I FIND BOD&CHRISTENSEN PRODUCTS?
You can visit our Flagship Store here